The signature tool
Tension Check
A garage door is a piece of steel under load. Tell us what yours is doing right now and roughly where it lives, and we'll point to the likely cause, the safe next step, and the right way to get it sorted. It reads the where and the why, it never guesses a price or promises a fix.
The parts light up as you narrow it down.
What's the door doing right now?
Pick the closest, it doesn't have to be exact.
Whereabouts is the garage?
Newcastle runs from the salt edge to the western estates, and where you sit changes what usually goes wrong.
Why we won't diagnose over the internet
A door under tension deserves a real look.
A snapped spring, a frayed cable or a door hanging off its track all store or release real force. We can tell you what a symptom usually means and how to stay safe around it, but the honest answer to "what exactly is wrong and what will it cost" is: a technician looks at the door. That's not us being cagey, it's the difference between a guess and a quote you can trust.
Read more on the how-it-works guides, or if you already know the story, send it straight through.